Part-Time Delivery Driver - Lower Mainland Job at Pet Valu
Location: , British Columbia
Job Description:
Delivery Drivers ensure that products are delivered on time and in the proper condition to Devoted Pet Lovers’ homes. They pick-up items in store and deliver them to customers while adhering to assigned routes and time schedules. Delivery Drivers work as part of the district team in order to confirm that orders are complete, correct, and safely delivered. They communicate effectively with store teams, District Managers and Devoted Pet Lovers to provide positive, a high level of consistent and solution-oriented customer service. They prioritize Safety, Compassion, Expertise and Efficiency in all they do, and they live by our Core Beliefs.
Responsibilities:
- Safety – Operate in a way that builds trust with our customers, pets, and ACEs.
- Abide by all transportation laws and maintain a safe driving record.
- Load, carry, and place items in a safe manner.
- Maintain a clean and safe vehicle.
- Ensure a safe pick-up and delivery experience, following local and federal safety guidelines.
- Compassion – Communicate and act from the heart with genuine care and courtesy.
- Greet and acknowledge every person and pet with respect.
- Approach each interaction with appreciation and genuine care.
- Provide positive, consistent and solution-oriented service.
- Expertise – Provide knowledge in an understanding and informative way.
- Maintain the stability and reputation of our stores.
- Complete driving log and daily paperwork accurately.
- Provide special care in delivering fragile products.
- Efficiency – Use time and resources responsibly.
- Analyze delivery addresses, determine appropriate routes and maintain schedule.
- Consistently deliver entire route in a timely manner
- Follow all company policies and procedures.
- Accurately track delivery process.
Experience, Education, Certifications:
- Valid driver’s license
- Reliable vehicle, insurance & registration
- Reliable personal smartphone for delivery app and communication to customers and stores
Job Requirements
- Ability to work a flexible work schedule according to business needs, including evenings, weekends and holidays.
- Ability to lift packages (up to 70 lbs.) and be able to get in and out of a car quickly throughout the day.
- Wear the company uniform provided
Competencies
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
- Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
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