Operator, Housekeeping Call Centre Job at Fraser Health
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.
Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We are currently looking for casual Operators to join our Housekeeping Call Centre team at Royal Columbian Hospital in New Westminster. Be a part of a team that is dedicated to providing exceptional housekeeping services to our clients and staff at our facility.
We value self-directed individuals who have an interest in the housekeeping service we provide. You will perform a variety of duties that will assist us in providing a full range of housekeeping services for patient and hospital needs.
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- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
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