Do you enjoy working in a fast-paced environment? Do you like having exposure to multiple technology platforms, services, and applications? Do you get a feeling of satisfaction from helping to solve people’s technology problems?

365 Technologies is a leading Managed Services Provider, located in Winnipeg, MB, focused on empowering companies through technology.

We are searching for an experienced IT Support professional for our service desk team, to provide support to our growing client base. This technical role is responsible for day to day support of desktop, server, and network devices of our clients. The ideal candidate will be a strong communicator, able to build effective working relationships with clients, partners, and peers. Attention to detail, along with the ability to troubleshoot problems efficiently are a must.

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Job Title: Senior Network Administrator*
Reports To: Service Manager

Responsibilities & Duties:

• Providing IT skills coaching and mentorship to junior team members.
• This is a client-facing role, requiring remote support via email, telephone, and chat for all clients and end-users. Including support for workstations, servers, network devices, etc.
• Researching and resolving the most difficult and complex problems that Network Administrators are unable to resolve.
• Analyzing and identifying trends in issue reporting and devising preventive solutions.
• Available to assist with on-call rotation, requiring after-hours availability to support junior team members.
• Detailed documentation of all completed work, using our ticketing system.
• Design and deployment of new technology services and solutions.
• Ensuring tickets are responded to and resolved within published Service Level Agreements.
• Regularly communicating with the Service Desk Coordinator or Manager regarding incident resolution and outstanding problems.
• Providing timely follow-up to client inquiries and support tickets.
• Keeping client documentation updated.
• Accurately tracking and submitting timesheets & expenses.
• Meeting all published key performance indicators (KPIs).
• Leading complex projects, and supporting team members in the delivery of projects.
• Other duties as assigned.

Essential Qualifications & Skills

• Able to work independently, while providing mentorship and support to others.
• Outstanding verbal and written communication skills in English.
• Ability to manage multiple tasks, with frequent distractions, effectively.
• A passion for solving technical problems, with a focus on exceptional customer service.
• 7-10 years of active IT support experience, preferably in a Managed Services environment.
• Extensive experience troubleshooting Microsoft Windows 10.
• Experience with Microsoft 365 administration and management.
• Experience with configuration and troubleshooting of Microsoft Server OS (2012, 2016, 2019).
• Experience with Veeam Backup & Replication.
• Experience performing MS SharePoint site creation and migrations.
• Experience creating and managing Virtual Machine environments (Hyper-V, VMware).
• Experience with firewall and security appliances (Sonicwall).
• Working knowledge of remote management and monitoring platform (RMM). ConnectWise Manage and Automate would be a significant asset.
• Experience with PC and Server hardware installation and troubleshooting.

Recommended Qualifications & Skills

• Experience with Microsoft Azure Compute services.
• Experience with VoIP deployment and troubleshooting.
• Experience with MS Intune device management.

Benefits

• Competitive Salary
• Performance-based incentives
• Comprehensive benefits package
• Employer RRSP/DPSP/TFSA matching plan
• Health spending account
• Staff lounge with cold drinks and snacks
• Mileage Compensation

This role requires the candidate to reside in Winnipeg, Manitoba or surrounding area.

Job Type: Full-time

Salary: $65,000.00-$75,000.00 per year

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