Operations Coordinator Wanted!

We are seeking an experienced Operations Coordinator to join our team in Sarnia. The successful candidate will be responsible for dispatching and tracking equipment and personnel in a fast-paced, high-volume office environment. The role requires a strong ability to multitask, and handle emergency phone calls from clients. The position is Monday to Friday, 8:00 AM to 4:30 PM, with availability after hours and on weekends to take calls. A cell phone and laptop will be provided.

Reporting directly to the Station Manager, the Operations Coordinator's responsibilities include:

• Understanding all operational processes and adhering to company policies and procedures
• Handling emergency phone calls from clients and following the proper notification and mobilization procedures as outlined in the Emergency Response Protocol
• Communicating regularly with the Station Manager and administrative staff regarding any anomalies that would impact employee work or travel hours, employee performance, or safety-related issues
• Utilizing the Operations/Station Day log and SPIRA operations system on a daily basis
• Communicating with field personnel to advise of traffic problems such as construction areas, accidents, weight restrictions, weather conditions, and other hazards
• Ensuring client coding such as P.O.#s or other mandatory information is included on the Dispatch ticket to the field when creating jobs
• Administering all company Health and Safety policies and procedures while maintaining a thorough knowledge of all HSE Integrated policies, procedures, products, and services
• Logistically moving equipment and personnel in an efficient and cost-effective manner
• Assisting administrative staff in reconciling and price checking field work-orders, purchase orders, and other job costs (hotel billing)
• Troubleshooting incidents that occur with field personnel regarding equipment failures/breakdowns and directions
• Maintaining productivity in high-pressure situations and remaining engaged when activity is slow
• Being available after hours and weekends to provide support as required to perform post-incident Drug and Alcohol testing
• Attending the office after hours and weekends when required to ensure that field tickets, job sheets, and equipment are ready for field deployment
• Performing other duties as required
  
  

Required Qualifications:

• Previous relevant safety experience and/or a minimum of 3 years of field experience, with knowledge of equipment and personnel requirements for Air, Medical, Fire/Shower, Industrial and Special Services
• Previous dispatching experience (preferred)
• Strong attention to detail and excellent problem-solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude
• Ability to work well under pressure and handle change
• High level of competency using Microsoft Office programs
• Valid unrestricted license with full driving privileges in the province of issue for the specified class of vehicle to be operated on behalf of the company or a higher class of license than that of the vehicle to be operated.
  
  

Required Certifications & Training:

• H2S Alive
• Standard First Aid/CPR
• Experience with P21
• HSE Orientation
• Petroleum Safety Training (PST)/Construction Safety Training System (CSTS)
• EGSO ~ Enform
  

If you meet the above qualifications, we encourage you to apply. We offer a competitive salary, benefits package, and a positive work environment. Additional training and certifications may be necessary to meet client specifications