*Role Summary*

Encepta is looking to grow its Client Tools Department! The Business Analyst is the latest opportunity to join our growing team at Encepta. This area of our Software Solutions team blends business and client-focused analysis and optimization with traditional software development, coding and programming.

The Business Analyst will be an internal resource who understands the business, and caters to internal and external client needs from a software solution perspective. This is an intermediate level position, and the successful candidate will also take on mentoring/teaching more junior members of the team.

We are looking for candidates that can perform the above while representing Encepta’s core values and leading as a role model for the team. The successful candidate will demonstrate their ability to perform the role through their past education, background, and experience. The ideal candidate will be able to start in May 2023.

*Duties and Responsibilities:*

- Confirm project requirements by reviewing program objective, input data, and output requirements with analysts and supervisors;
- Work on tools and software enhancements for programs and projects;
- Independently delivers software solutions using sound software development practices, and driving the end-to-end delivery process from requirements through development, testing and deployment;
- Assess business needs by gathering scope and requirements, implement impactful solutions within budget and client expectations;
- Act as a point contact for a project or program owner to implement software or process improvements
- Design and implement intermediate or complex software solutions and provides integral software pieces for large projects and programs;
- Highlight areas of improvement and best practices for Encepta’s corporate IT strategy and product roadmap for our client-facing and internal software and other technology solutions;
- Develop quality assurance procedures, QA’s other programmers work, and resolve software bugs and issues;
- Create and monitor version control systems;
- Create technical and user documentation for tools and processes;
- Provide coaching to others to help the team effectively deliver projects;
- Teach or host technical sessions with team members and non-technical colleagues;
- Support operations managers with software solutions and business analytics;
- Support business strategy with data;
- Analyze, design, implement, and test computer software codes;
- Encode project requirements by converting work flow into automated processes;
- Integrate software tools and data using API or other interfaces;
- Design and carry out user acceptance testing;
- Maintain historical records by documenting program development and revisions;
- Troubleshoot malfunctions; calling for repairs; evaluating new techniques;
- Assist with IT tasks as assigned by supervisors;
- Perform fielding audits and testing, supporting the operations teams;
- Research and development of new processes and technology, review professional publications;
- ​​Liaise and collaborate while representing Encepta to clients and external parties;
- Uphold and promote adherence to Training, Operating and Health and Safety Procedures;
- Aid fielding activities on occasion;
- Some travel may be required;
- Other duties as required.

*Experience, Knowledge, Skills and Abilities:*

- 3-5 years of experience in a software/programmer related role or equivalent education / co-op experience (telecom exposure an asset, not required);
- Recent University/College/Technical School Graduate or CO-OP Student preferred or equivalent combination of experience and training;
- Display knowledge & skills or equivalent expertise in programming and computer science at an high level of competency;
- Demonstrate advanced knowledge and application of software development;
- Experience integrating or update applications and utilizing APIs;
- Ability to understand and translate user requirements into functional solutions;
- Ability to provide daily support, expertise, and liaise with team and external stakeholders when needed;
- Ability to resolve software issues and coding bugs with minimal supervision;
- Knowledge of and ability to perform advanced operations within database environments;
- Intermediate level understanding and application of industry specifications and standards;
- Experience working with Google Suite (Gmail, Google Meet, Google Sheets, Google Drive) or equivalent Microsoft apps;
- Ability to be resourceful and research existing and new approaches to completing work;
- Strong problem solving skills and the ability to think things through to arrive at a solution;
- Organized, time conscious and focused on results;
- Ability to manage multiple, ongoing project tasks;
- Ability to work efficiently on time sensitive projects with changing deliverables and priorities;
- Team player with well-developed interpersonal skills who is comfortable in a cross-functional, diverse team environment;
- Courteous and approachable customer service approach to internal and external stakeholders.

About Us:

Encepta is a Canadian company with specialized expertise in the telecommunications contracting industry. Encepta offers end-to-end infrastructure planning, design, and data collection services, which unify network data for telecoms, utilities, and municipalities. We are a hybrid of experienced and innovative problem solvers, new grads, and young professionals, all with a customer-centric attitude.

We have the culture, heart, and soul of a tech company, and we thrive on multi-faceted projects, where we can apply that spirit to an often antiquated contracting industry. We take a systems integration approach to major infrastructure design and build projects, combining the right technologies with industry knowledge to ensure recurring success for our clients.

Our Purpose:

Steer innovation for deployment of essential connectivity services.

Our Service Commitment:

Make the hard things easy for everyone in our complex and time-sensitive marketplace.

How Do We Do That?

We immerse ourselves in our client’s challenges by applying our experience, solving problems, and integrating technology solutions. This approach is paired with our core values. We live and breathe our values: they form our foundational beliefs and serve as a guiding framework for our actions.

- Be Curious
- Take Pride
- Work Together
- Get it Done
- Do The Right Thing

How We Give Back To Our Team:

As one of our ongoing corporate goals, we are committed to building a place where people love to work. Not to brag, but some of the things we have accomplished so far are pretty cool. Take a look at some of these perks our team currently enjoys:

- Very Flexible, Hybrid/Remote work.
- Our own internal podcast: EncepTALKS.
- Office spaces in Burnaby, Vancouver, Victoria, Edmonton, and Calgary with plans to expand across Canada.
- RRSP matching program.
- Active lifestyle/fitness incentive plan.
- Mental health awareness focused lunch and learns.
- Excellent extended health, dental, vision and wellness benefits.
- Flex Days, Company Winter holidays, and Sick days, in addition to vacation time.
- Lots of lunches on us.
- Monthly Town Halls with employee recognition built in.
- Professional development budget.
- And much more!

How We Give Back To Our Communities:

As a facilitator to essential connectivity services like internet, phone, and utilities, we understand how important it is to make sure our local communities are taken care of and that we stay connected with them. Encepta has built a donation system into our monthly value awards, so each month we are able to donate to charities of our employees choosing.

We also understand that our communities are diverse and rich in culture, and that builds for an even stronger team at Encepta. We are proud to say that Encepta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of their identification with any of the protected groups within the Human Rights Code. Encepta is committed to strengthening the diversity and inclusion on our teams through hiring individuals within the BIPOC communities and making informed business decisions guided by the Truth and Reconciliation Commission of Canada.

Job Type: Full-time

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