Job Description for Admin Position

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Couples Counselling Centre

We are seeking an outgoing, detail-oriented, efficient person to join our team in providing virtual administration support for our psychotherapy practice. The ideal candidate will be adept at prioritising, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $18-20/ hour

Our Vision

We believe that when we help a couple, we help a home. The admin person is an integral part of the team as they are often the first person the client connects with in the virtual practice.

Our Core Values

Honesty, authenticity, vulnerability

Passion and Creativity; we are committed to developing and fine tuning our craft

We take our work seriously… but not ourselves! Therapy is heavy already, we have to lighten up :)

We are here to make a positive difference in society- while making a living.

To succeed in this role …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

• Psychology graduates are welcome!

Responsibilities

• Supporting Psychotherapists with client bookings, payments, administrating intake & consent forms, etc.

• answering client calls and emails, processing payments at the end of sessions

• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

• Claims confirmations from Insurance companies

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

• Confidence to share ideas and constructive criticism to help us grow

• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

• Tech savvy (we are mostly paper-less and everything is online)

• An appetite for innovation and simplicity who is highly process oriented

• Working autonomously comes easy to you but you also love collaborating with a talented team

• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

• Knowledge of Jane scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website: https://couplescounsellingcentre.com/about-our-company/
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Job Type: Freelance

Salary: $18.00-$20.00 per hour

Benefits:

• Casual dress

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: Remote

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