REPORTING STRUCTURE:
Position Title: Supervisor • Reports to: Store Manager • Supervises: Key Holders and sales associates

QUALIFICATIONS:

• Demonstrated sales results
• Ability to effectively communicate foster a customer focused selling culture
• Ability to provide effective, in the moment coaching to associates
• Available for varied weekly shifts including weekend, closing and peak shifts

•Supervisory experience preferred

ROLES AND RESPONSIBILITIES:
Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams:

• Attract, interview, and retain top talent
• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Train, coach, reward and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results and accountability with all associates
• Assist store management in conducting onboarding and continued training of the associate team
• May build schedules to maximize and leverage sales results*

Selling Effectiveness:

• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure associates consistently execute to the selling model
• Display expert knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer e-mail
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per province specific guidelines)

Telling The Brand Story:

• Support replenishment activities that keep the store full and abundant
• Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
• Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
• Ensure implementation of company selling strategies
• Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures
• Incorporate Asset Protection and safety messages into daily operations

* Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Job Type: Full-time

Salary: From $21.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Retail management: 3 years (preferred)

Work Location: In person

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