Position Details: 7.5 hours/week to 30 hours/week, Tuesday to Saturday (daytime hours)

Location: Evolve Caledon (4 Industrial Rd. and 109 Industrial Rd. Bolton, ON

Deadline to Apply: November 30, 2022

Applicants are strongly encouraged to apply early; interviews will be conducted throughout the competition process.

Agency Overview: Within our six own five community service locations, six Peel Living buildings, and throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. We turned 50 last year! Our programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we open our doors to the community daily within our two fabulous retail shopping destinations that support all of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at ccs4u.org.

Our Customer Service Vision: Making it Easy to Ask, Participate and Give

Do you thrive in a fast paced, ever changing environment?

Do you like to work hard while having fun with a team?

Do you enjoy helping your community?

If you have answered “YES” to these questions, we may have the job for you!

Position Overview: The Sales & Donation Centre Associate contributes to the generation of revenue in support of various CCS programs and activities by assisting in safe and efficient Retail and Donation Centre Operations and in creating a customer friendly environment.

Position Deliverables/Accountabilities:

Under the leadership of the Manager, Retail Operations (or designate) the incumbent will:

Retail

• Welcome and serve shoppers in a friendly and helpful manner, including conducting cash transactions in accordance with Retail Operations procedures;
• Provide efficient and accurate checkout service; Responsible for accurate end-of-day POS processes and investigating any discrepancies with the assistance of the Sales Keyholder;
• Promote upcoming sales or special events;
• Maintain orderly sales floor, dressing rooms and check out areas;
• Price and replenish merchandise;
• Answer telephone and customer enquiries in a professional manner.

Donation Centre

• Welcome donors and assist them with their donations;
• Safely lift and maneuver boxes and bags of donated items up to 30 kilos;
• Sort through donations and evaluate items for quality and condition;
• Price items according to established guidelines;
• Meet assigned production targets for each shift;
• Place clothing on hangers and items on racks, distribute to the appropriate area on the sales floor.

General

· Assist with opening and / or closing procedures;

· Assist Retail Lead and Keyholder with achieving / exceeding sales targets;

· Assist Donations Centre Lead and Keyholder with achieving / exceeding production targets;

· Consistently ensure and provide superior customer service;

· Cross train and fill in at either site as operational needs dictate;

· Assist in the orientation of youth and volunteer workers, ensuring they have the required information and knowledge to perform their roles safely and effectively;

· Maintain overall store and personal workspace / equipment cleanliness and sanitizing along with co-workers while using provided PPE;

· Participate in regular mandatory staff meetings and trainings as required;

· Other duties as required.

Summary of Qualifications:

· Must have a minimum High School or equivalent;

· Previous experience working in a retail/thrift environment, preferably in receiving, pricing or merchandising an asset;Cash register experience an asset;

· Knowledge of the Not for Profit Sector is an asset;

· Knowledge of collectibles an asset; Understanding of retail trends an asset;

· Effective Communicator; Excellent verbal communication skills and comfortable interacting with the public;

· Strong initiative to proactively meet customer needs; Friendly and open demeanor;

· Courteous, attentive and responsive to customers; Passionate about helping others;

· Team-oriented manner and committed to working with a team to build a great customer experience;

· Good oral and written English;

· Eye for detail; Dependability;

· Possess the ability to learn and follow procedures for cash handling, pricing, sorting and merchandising.

Interested applicants can apply by forwarding an updated resume and cover letter by the deadline. Please cite competition #22-51. Applicants are strongly encouraged to apply early; interviews will be conducted throughout the competition process. We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.

Job Type: Part-time

Schedule:

• Day shift

Shift:

• Day shift

Experience:

• retail: 1 year (preferred)
• Customer service: 1 year (preferred)

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