Job Description

Title: Retail Associate
Reports to: Assistant Store Manager / Owner
NOC Code: 6421

Our Company:

The Soap Dispensary and Kitchen Staples opened in 2011 to tackle the issue of packaging waste and helped usher in the consumer Zero Waste movement in Vancouver. As a refill shop and specialty grocer, we offer 800 bulk products to help our community divert waste and save resources. We partner with many local businesses, contribute to the local circular economy and inspire many individuals and businesses to reduce their environmental footprint. Our success is measured in our day-to-day, in each container refilled and our team has a direct impact on these successes.

Job Description:

Retail Associates help create a welcoming and enlightening shop environment that builds relationships with our customers. In addition to sharing our shop’s mission and supporting a low waste lifestyle, this role operates as a roaming “help desk” that provides customers with product knowledge and recommendations, guidance on the refilling process (both self-serve and staff-assisted), basic natural wellness and beauty information, and support for their relevant DIY projects. This role also includes other customer service responsibilities such as cashiering, helping customers with refilling, cleaning + washing, and restocking tools + inventory.

Main duties & Responsibilities:

Customer experience- In-store:

• Provide exceptional customer service and create a welcoming environment that facilitates curiosity and explorations of store products as well as Zero Waste and DIY culture

• Assist with customer queries and help them navigate the shop and the refilling process for both self-service or staff assisted systems

• Be a product expertise and continually review and update product knowledge: educate and recommend products to customers and advise on proper usage and care

• Operate various store POS systems and accurately process transactions

• Perform basic retail tasks as needed: restock products, lookup prices, take and refill orders, tidy, organize merchandise + tools and problem-solve issues within your scope of responsibility

• Report product issues or general concerns and feedback to management

Operations:

• Contribute to the daily operations of opening, closing, and cleaning duties to maintain an efficient operation and a clean, organized front of house

• Alongside the backend team, maintain and restock retail shelves and bulk dispensers as needed to ensure customers find what they are looking for and to uphold company merchandising standards

• Monitor dispensers and bulk areas to maintain and rotate in clean tools and equipment

• Participate department-wide or store-wide special events, training, stock counts and relevant meetings to ensure you maintain latest store products, news and policies.

Employment Requirements

Experience:
Minimum 1 year Customer service experience in retail or related industry

Knowledge:
Zero-waste values, DIY skills, sales process, zero waste concepts and product knowledge

Education/Certifications/Licenses:
Completion of secondary school

Working 1 weekly weekend shift is mandatory

Job Types: Full-time, Part-time

Salary: $18.00 per hour

Benefits:

• Store discount

Shift:

• 8 hour shift

Work setting:

• Grocery store
• Specialty store

COVID-19 considerations:
Ongoing Covid-19 protocols:
All team members are vaccinated and wear a mask during work hours

Application question(s):

• What is your weekly availability now and if that changes in 2023, please list your availability then as well.
• How many hours a week are you looking to work now and in the new year?
• Can you work 1 weekend shift per week?

Work Location: One location

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