What does being a Call Center Representative mean at Lifestyle Home Products?

As a call centre representative at Lifestyle Home Products, you will spend most of your time making outbound calls, and receiving incoming calls, to-and-from potential customers and helping them come with a solution for their home Windows & Doors, Jacuzzi Bath Remodeling, and our Four-Season Sunrooms.

You will utilize our CRM and Cloud Call Center Software to streamline the process and maximize your ability to make a significant impact on our collaborative success.

You will become part of a team that shares a common goal—improving the Lifestyles of our customers and employees for years to come. We achieve this with a flexible remote environment, while still delivering valuable opportunities for professional development & growth.

Here’s what you bring to the table as a Call Centre Representative:

Self-accountability is important. We believe in your ability to hold yourself responsible, and work effectively in a work-from-home setting. Here’s what we need from you:

Make outbound calls and receive inbound calls from various lead sources.

• Promote our routine sweepstakes and product promotions to potential customers.
• Effective communication skills to build rapport with prospects and schedule appointments for our Sales Team.
• Work with various departments to support the sales process from start to finish.
• Address questions, concerns, and overcome objections to help potential customers.
• General customer service skills including active listening and empathizing with customer needs.
• Negotiation skills to help the customer understand how the product or service meets their needs.
• Confirm appointments daily and reschedule whenever required; ensuring other team members are well informed to deliver a great customer experience.
• The ability to effectively utilize CRM & Call Center Software to automate much of the communication process (Email, Texting, Voicemail, and Calls), to maximize productivity.
• Participate in weekly huddles and routine training sessions in-house, and with various vendors.

Here’s what we're looking for:

• Excellent Communication skills (verbal and written).
• The ability to manage your own schedule effectively.
• A high school diploma or equivalent.
• At least 3 years of inbound & outbound telemarketing experience.
• At least 3 years of experience working with CRM & Call Center Software (i360 & Five9 is considered an asset).
• Proficiency with various Microsoft Office & Google Workspace Applications (google docs, google sheets, Gmail, Calendar, etc.).
• A commitment to continuous professional development & training workshops.
• The ability to attend weekly meetings, to review calls and discuss improvement strategies.

Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact hr@lifestylehp.ca with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.

Job Type: Part-time
Part-time hours: 30 per week

Salary: $20.00 per hour

Benefits:

• Work from home

Schedule:

• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• outbound calling: 2 years (required)

Work Location: Hybrid remote in Peterborough, ON K9J 3X2

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