Atripco Delivery Service

Our goal is providing professional, personalized transportation services that far surpass industry standards while providing second-to-none customer satisfaction in the process. We ship anything from an envelope to a skid, to a full trailer load with our signature ‘white glove’ service. All sizes of equipment are available: bikes, cars, vans, 3 ton trucks, straight trucks, tractor-trailers, and temperature controlled equipment.

Our business units consist of Courier, Dedicated Trucking, Freight Service, Distribution, Final Mile, E-Commerce. Presently, our team is made up of over 300 + individuals, working harmoniously across 5 office locations in 2 provinces. We have been in business since 1970 and continue to grow!

We live by these words – Nothing Is Impossible.

Our Core Values: Adaptable, Dependable, Service Excellence

Atripco is seeking an Operations Manager to join our growing team. Directly reporting to the General Manager and working from our distribution facility, this key leadership role will work collaboratively with other departments and provides direction to the hub operations including delivery drivers, warehouse associates, dispatchers, coordinators and supervisors, both employee and agency personnel, to ensure effective and efficient operations and the timely processing of client deliveries. As a leader, your strong leadership skills, transportation logistics, and sound business-based decision making will ensure operations run smoothly.

What you will be doing:

• Oversee the day-to-day operation of the hub including warehouse and delivery drivers operating over 50 cargo vans daily. There is an opportunity to potentially add another division under their leadership in the future.
• Provides leadership to staff such as performance management (i.e., corrective action, coaching and counselling, performance assessment, training, and compliance). A critical and important element of this position.
• Onboarding and training of staff to ensure they are acquainted with process and procedures.
• Plans and assigns routes to drivers and schedules personnel according to workload demands. This includes providing drivers with route information, monitoring and following up on any delivery challenges/delays, and ensures that all deliveries are on time and accurate through our dispatch software.
• Oversee and manage PODs to ensure quality and control management.
• Upholds a culture of safety by providing a safe and healthy work environment through the use of established standards and procedures, complying with safety regulations. Serves as an active member of the Joint Health and Safety Committee.
• Plays an integral role in managing staff and customer relationships; escalating to senior manager as required.
• Handles escalated customer concerns/questions/inquiries as required to ensure timely response and corrective action.
• Investigates causes of lost and/or damaged shipments and implement corrective action.
• Collaborates with other teams to initiate, create, and implement processes and procedures to improve overall operational efficiencies, costs, and service.
• Works harmoniously with other departments as required to facilitate sharing resources and back up support for one another, as needed.
• Ensures all requirements of the health and safety program are adhered to by providing general and job specific health and safety training and leading by example.
• Assists with Developing warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping workflows.
• Tracks and reports on the divisions KPIs.
• Participates in other functions required by the business.

What we are looking for:

• Three years of Management / leadership experience in Operations or Logistics Management
• Post-secondary in logistics, supply chain management or business administration
• Experience with MHE and ability to train staff
• Knowledge of warehouse software platforms and MS Office proficiency with Excel, Word, and Teams.
• Current and valid driver’s license Class G
• Knowledge of the Employment Standards Act, Health and Safety Act and Regulations, and MOT.
• Strong knowledge of Ontario FSA's, geography, and GPS systems
• Excellent customer service skills
• Experience leading and managing a diverse team
• Ability to resolve conflict and solve problems
• Strong communication skills both within and outside the organization
• Self-starter, multi-tasker, organized

Physical Requirements:

• Ability to calmly and effectively handle multiple and changing priorities in a dynamic work environment.
• Able and willing to be flexible with their schedule as needed to cover off for colleagues and take on additional hours during high volume periods, including weekends andholidays
• Travel to other locations and between facilities may be required from time-to-time.
• This is a hands-on role – can involve extended periods standing and walking.

We are looking for a leader who is passionate about providing amazing customer service, interested in growing and developing with the company, and being a part of a fun and dynamic environment with an emphasis on employee engagement...Does this appeal to you? If so, we want to talk to you!

Note: Atripco Delivery Service is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted

Job Types: Full-time, Permanent

Salary: $80,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Application question(s):

• What experience do you have with managing drivers?

Experience:

• management and leadership in Operations/Logistics: 3 years (required)
• managing drivers: 3 years (required)

Licence/Certification:

• driver’s license Class G (required)

Work Location: In person

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