Position Title: Medical Receptionist

Location: Red Deer, Alberta

Reports To: Executive Director

Company Summary:

Dr. Chacon-Andrade started his practice in Red Deer in 2004, offering a wide range of services related to the diagnosis and treatment of ocular and periocular diseases. Our philosophy has always been to treat patients with the highest level of care by taking extra time to get to know patients and their families, and compassion through bedside manners. Our experienced and knowledgeable team, which includes certified Ophthalmic Assistants, works one-on-one to ensure that each patient receives the best in medical care and support. Most diagnostic, medical and laser treatments are provided in house and surgical treatments are performed at OPD and surgical facilities at the Red Deer, Innisfail and Wetaskiwin Hospitals.

The Role:

The job duties of the Medical Receptionist include greeting patients when they enter the office, answering telephones, and responding to and sending faxes. The Medical Receptionist gathers information from patients upon patients' arrival by having them fill out forms. In addition to scheduling clients for upcoming doctor visits, the Medical Receptionist files and organizes patients’ charts, might also receive patient payments, and provide receipts for uninsured services to patients. In addition to basic technical skills, the Medical Receptionist works as part of a team of other assistants to respond to patient inquiries and balance patient and physician concerns with courtesy and diplomacy. Having excellent communication skills, the Medical Receptionist is dedicated to providing exceptional customer service and requires the individual to be well organized, precise, attentive to detail and able to set priorities with frequent interruptions.

Duties and Responsibilities:

• Answering/triaging phone calls
• Calling to confirm appointments
• Greeting visitors at reception, and directing them to the appropriate area
• Scheduling appointments for the clinic and through ConnectCare for OPD
• Photocopying and scanning documents
• Receiving and managing mail, emails, and faxes
• Updating the Business’s computer records and databases
• Word processing and data entry
• Filing and organizing medical records
• Managing petty cash and receiving payments for uninsured services
• Participate in and completion of The Ophthalmic Assistant program within the first year of employment
• Attend ongoing learning, training and certification as required

Experience and Qualifications:

• High School diploma or equivalent
• 2+ years experience in a similar position as Medical Receptionist or medical office administration
• Experience using HealthQuest scheduling software systems and ConnectCare for outpatient bookings
• Advanced MS Office skills including Word, Excel and Outlook
• Enthusiastic professional who and finds enjoyment in compiling and recording information
• Excellent oral and written communication skills with the ability to interact confidently and install confidence
• Approachable, friendly people-person capable of working both independently and as part of a team
• Demonstrated ability to maintain professionalism and exhibit patience, representing the company in a courteous and pleasant manner
• Organizational and multi-tasking skills; demonstrated attention to detail and high level of accuracy in all tasks performed while possessing a strong sense of urgency
• Ability to exercise good judgement and maintain patient confidentiality
• A strong interest in healthcare and enthusiasm for patient care

Compensation:

Compensation for the position will be based on candidate skills and experience.

How to Apply:

If you feel that you are uniquely qualified for this position please submit your resume for review.

Application Closing Date:

The position will remain open until a suitable candidate is found.

We thank all applicants for their interest in this position; however, only those who most closely match the position requirements will be contacted.

All information submitted to Dr. Hernando Chacon-Andrade Eye Physician and Surgeon will be reviewed and remains in strict confidence.

For more information on Dr. Hernando Chacon-Andrade Eye Physician and Surgeon please visit our company website: www.drchacon-andrade.ca

This job ad is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.