Job Title: Medical Office Administrator

Location: Port Colborne

Shift: 8:30 am -5 pm Monday, Wednesday, and Thursday; Tuesday is also 8:30 am-8 pm8:30 am, Friday 8:30am-1 pm; days may vary

Pay: $18 - $22 per hour

Job Summary:

Our client, is looking for a receptionist that is a responsible, organized, and innovative team player who will be the face of our busy family medicine practice. The preferred candidate should have electronic medical record (EMR) experience. Knowledge of the TELUS PS Suite EMR would be an asset, but not mandatory. It is expected that the receptionist will seek opportunities to improve levels of service, recognizing the needs and expectations of the patients and the clinic.

DUTIES AND RESPONSIBILITIES:

• Arrival and Check-in
• Provide excellent customer service to our patients, visitors and when liaising with other physicians, medical clinics, labs etc.
• Office opening and closing.
• Check patients in, ensure their Health Card and contact information and email are correct.
• Change arrows in PSS to ensure the physician, PA, and/or nurse are aware of arrival.
• Rooming of patients during evening clinics (if applicable).

BOOKING MANAGMENT

• Answer phones in a timely and professional manner.
• Arrange appointments in PSS according to the physician/ PA list
• Reminder Calls and/or emails (call or email each patient the day prior to remind of apt and prep if any)
• Frequently check messages in PSS and address throughout the day.

MAIL / FORM MANAGEMENT

• Pick up mail from downstairs and pass on to the Billing / Records Lead for distribution.
• Process payments for invoices being paid by patients.
• Update spreadsheet with payments made by physicians.
• Call and arrange form pick up for patients.
• Collect any paperwork from patients, make notation in patients chart and disburse to the appropriate physician.

DAILY OFFICE TASKS

• Follow up on invalid Health Cards to get new Version Codes.
• Follow up on Patient referrals.
• Check and refill printers (Xerox and Brother).
• Wipe down the desk and computer each night.
• Maintain office supplies and notify Operations Manager when supplies are needed.
• Other responsibilities as assigned by the Operations Manager and the physician.

CHARACTERISTICS

• Sensitivity and compassion for the needs of the patients is a quality that is of utmost importance.
• Patience and tolerance in an environment that is very demanding.
• An ability to work under pressure, meet deadlines, and work independently.
• Innovation, organization, and planning skills are required in the creation of office procedures and systems.

QUALIFICATIONS

• Professional/Education/Experience Preferred:
• High school diploma required
• Medical Office Assistant Diploma an asset.
• Excellent oral and written skills.
• Competency in computer-based programs (PSS an asset) and multi-line phone systems.
• Ability to work effectively with all members of the health care team
• Ability to prioritize, manage time effectively and be flexible in a very active work environment
• PRand AED Ceticalon an asset

Employer: On Demand Staffing

Visit Our Website: www.ondemandstaffing.ca

You can reach us toll-free at 1-800-832-1274

OnDemand Staffing is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, OnDemand Staffing will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Type: Full-time

Salary: $18.00-$22.00 per hour

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Port Colborne, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• TELUS PS Suite EMR: 2 years (preferred)
• Medical Office Assistant: 3 years (required)

Work Location: One location

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