Basic Function:

• To provide customer service and respond to inquiries of Ontario Works participants and Haldimand and Norfolk residents
• To process applications for emergency income assistance
• To work with OW participants in the communities of Haldimand and Norfolk to provide short term support to increase employability through connections to community resources and programs
• To issue discretionary benefits
• To issue payment for client and vendor invoices as they relate to Ontario Works benefits (eg, dental invoices, funerals, etc.)

Position Description:

Community Support and Customer Service

• Provide customer service through calls, walk-ins and face-to-face inquiries of Ontario Works participants
• Provide short term support to Ontario Works participants in the community
• Connect and assist referred OW participants to community resources by assisting with referral and application processes for services/supports/programs in the community (eg. medical, addictions, mental health, social housing/affordable housing, education, training, financial, licenced child care ONElist, Child Care Fee Subsidy)
• Assist Ontario Works participants to meet the requirements of the Participation Agreement, which may include individual support in the home and community (such as budgeting support, applications for personal documents, etc.)
• Arrange transportation for brief service caseload when urgent and appropriate (eg. Medical Travel)
• To determine eligibility, approve, and monitor receipts and/or invoices for OW and ODSP discretionary benefits and needs tested funerals (including funeral, dental costs, etc.) based on current Ministry directives & local policies

Intake Assessment

• Complete intake assessments and file transfers in and out of the municipality for Ontario Works applicants/recipients

• Obtain and verify information from external agencies and verify information pertaining to program participant’s eligibility
• To determine eligibility and entitlement for emergency assistance under the Ontario Works program
• Other administrative tasks as assigned and related to the delivery of Ontario Works

Requirements

Knowledge and Experience:

• Grade 12 plus an additional two year community college diploma
• Over one year, up to two years of experience to be familiar with scope of position, or equivalent.

Skills and Abilities:

• Excellent interpersonal skills
• Working knowledge of all community services and supports
• Valid Ontario driver’s license and access to a reliable vehicle
• Computer expertise in corporate standard software (Microsoft Office) and department specific software to data search and entry and to create and modify word processed documents
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health & Safety Act

Benefits

Posting #: CUPE 47.23 - Internal to Norfolk County CUPE Local 4700 Employees with Seniority

Position: Intake and Community Support Worker

Status: Temporary Full Time (date of hire until approximately December 15, 2023)

Employee Group: CUPE Local 4700

Salary: $24.09 - $30.14 per hour (2022 rates)

Division: Health and Social Services

Department: Social Services and Housing

Reports To: Program Manager, Employment Services

Location: Dunnville, with remote work as required

Posting Period: May 2, 2023 to May 17, 2023

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.