Tony Graham Automotive Group

Job Title Hybrid Sales & Finance Consultant

Report to Department Managers

Location 2185 Robertson Rd, Ottawa, ON K2H 5Z2 – On-Site

Employment Status Full-time permanent

Closing Date Until filled

Who We Are?

The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata
Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

Job Summary

The Hybrid Sales & Finance Consultant is responsible to provide exceptional customer service in keeping with our vision, and to produce sales revenue for the dealership by selling used vehicles as well as financial and insurance programs.

The Hybrid Sales & Finance Consultant provides advice, sells pre- owned vehicles based on standards of gross profit, volume, and the satisfaction of dealership clientele. The Hybrid Sales &
Finance Consultant conducts all transactions in accordance with all applicable legislation and internal policies/guidelines. The Hybrid Sales & Finance Consultant offers finance and insurance options to clients through established relationships with lenders/providers. Explains offerings and recommends products to meet the needs of the client. Negotiates contract terms and rates to meet the goals of the company. Ensures applications and paperwork are completed correctly and in a timely manner.

What we offer

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

• Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
• Reimbursement of recertification and designation costs
• Professional development opportunities
• Staff discounts on used car sales and parts and service rates
• Paid birthday leave.
• Employees can purchase parts on behalf of their family members and obtain the employee discount.

What you offer
Some of the tasks of this position include:

The Hybrid Sales & Finance Consultant, in the performance of their duties, are responsible for the following:

✓ Prospecting Customers
✓ Customer Follow-up
✓ Selling Vehicles and other Tony Graham Toyota products
✓ Customer Retention/Satisfaction/Database Marketing
✓ Sales and Gross Profit
✓ Accuracy of information, database management
✓ Submission of a complete deal to financial institution for funding
✓ General Knowledge of the systems, procedures, and functions of sales department
✓ Training

Job Responsibilities:

• Ensure the accurate completion of all files, forms and documents follow governmental regulations (i.e, Service Ontario, OMVIC), Bank Institutions , or the Tony Graham

Automotive Group.

• Ensure that all customer information, files, documents, forms, and transaction information are protected, stored, and disposed of as per applicable privacy legislation and in accordance with the policy of the company.
• Attend and participate in all training, workshop, conferences as requested/assigned and/or as required by the dealership.
• Actively participate in annual performance reviews.
• Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
• Ensure compliance with all applicable legislation (i.e., Employment Standards Act,

Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)

• Any other responsibilities are required and/or as assigned

The successful candidate will have the following:

Education and Qualification

• Valid OMVIC sales licence
• Valid Driver’s licence and Driver’s Abstract to meet insurance provider eligibility

Experience

• 2-3 years’ minimum experience as a successful Vehicle Sales Representative or equivalent

Language

• Fluent in English, oral and written
• Bilingualism, an asset

Skills

• Mature personality and sound judgement skills
• Excellent computer skills with demonstrated knowledge of vehicle sales software an asset
• Detail oriented
• Excellent verbal and written communication skills
• Driven to ensure continuous quality improvement
• Excellent customer service skills

Abilities

• Strong team player with the ability to work independently
• Ability to work independently with minimal supervision
• Ability to organize and manage workload, multiple & conflicting priorities and demands
• Ability to juggle and prioritize multiple facets and operational components
• Ability to negotiate and work with a variety of stakeholders and build connections

Core Competencies:

1. Organizational Awareness and Understanding:

Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the organization.

2. Foundational Sales Knowledge:

A clear insight of how sales work and an understanding of the sales process used by the company to convert customers.

3. Product Knowledge:

An understanding of the company’s products and services. The ability to handle prospect questions relating to company inventory.

4. Willingness to learn:

Willing to learn the ins and outs of the industry, receive feedback, and work on any improvements needed.

5. Time Management:

Spending time wisely, prioritizing tasks needed to be completed and multi-tasking.

6. Leadership:

Motivates and inspires self and others to take action to achieve desired outcomes.

7. Initiative, Enthusiasm, and Innovation:

Ability to manage and lead to achieve and exceed identified goals.

8. Communication and Interpersonal Skills:

Ability to speak, write, listen, and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.

9. Relationship Building and Collaboration:

Builds positive interactions both internally and externally to achieve work related goals.

10. Quality Focus:

Ensures that success criteria for self, staff and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.

Schedule:

Monday – Friday: 9 am – 6pm

Saturday: 9 am – 4 pm

(With one weekday off)

Pay Structure:

$60,000 - $110,000 Annually

Based on current range of team members. Earning potential is not capped.

Job Types: Full-time, Permanent

Salary: $60,000.00-$110,000.00 per year

Benefits:

• Automobile allowance
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Nepean, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Automotive Sales: 2 years (required)

Work Location: One location

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