At ETHOS Career Management Group Ltd., our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

As a Client Service Representative (CSR) at ETHOS, you are the first warm smile and the helping hand our clients experience as they enter the WorkBC Resource Centre. In this role, we are looking for someone who has a passion for people, strong administrative skills, and a hunger to continue to learn and grow. Does this sound like you? If so, we would love to hear from you!

The CSR is the first point of contact for all who access WorkBC Services by phone, email, online, fax, or mail. By maintaining a welcoming reception area in the Duncan WorkBC Resource Centre, the CSR’s main priorities are to provide program awareness, assist all onsite, offsite, and online job seekers requesting help to access information and services (including WorkBC Centre registration), and service referrals. In addition, the CSR will support the Client Services Team by contacting clients to remind them of appointments and workshops, preparing client supports and resources, and providing clerical and administrative support.

As a Learning Organization, we encourage continuous learning and growth, offering Learning and Development Plans that financially assist our staff in continuing their education. We offer above-average sick day coverage, a Health Spending Account, mental health strategies that include a paid day off to focus on you, and a Wellness Account to use towards Health, Fitness, and Wellness.

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Essential Qualifications and Required Skills:*

• Post-Secondary education in Human Services, Administration or a combination of education, training, and experience
• Training in or working knowledge of Microsoft software applications, particularly Word, Excel, Access, Outlook, and Publisher
• 2+ years’ experience serving a diverse clientele in a demanding and fast-paced environment
• Experience delivering services and workshops online would be a bonus
• Preference is given to those with experience providing service to job seekers
• Knowledge of the local labour market and community agencies is considered an asset
• Ability to handle client and program information according to confidentiality and privacy laws
• A clear Criminal Record Check working with Vulnerable Adults

ETHOS Career Management Group Ltd. is committed to respecting diversity within our company; we have inclusive hiring practices and strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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Job Type: *Part-Time, Contract
Hours: 22.5 hours per week
Wage: $23.00 per hour
How To Apply: Please send your cover letter and resume to: hr@ethoscmg.com
Closing Date: Open Until Filled

We thank all applicants for their interest in ETHOS Career Management Group Ltd.
Only short-listed candidates will be contacted.

Job Types: Part-time, Contract

Salary: From $23.00 per hour

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Tuition reimbursement
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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