This role is temporarily remote/work from home, however, you will be required to transition back to the office in Montréal sometime next year and must reside in Montréal at date of hire

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS. This role is remote/work from home however, it will transition back to office some time this year. It is a great entry-level opportunity for recent graduates who recently finished a program that attributes the necessary qualifications.

What’s in it for you?

• Extended Health Benefits effective day 1 of employment
  • Prescription Drugs
  • Paramedicals and Vision
  • Travel insurance
• Dental Benefits effective day 1 of employment
• Insurance effective day 1 of employment
  • Life
  • Accident
  • Long term Disability
• Work perks
  • TELUS Employee Share Plan
  • TELUS Product/Services
• Paid vacation
  • After 6 months of employment you and entitled to 3 weeks per year
• Learning and development
  • ACE certification sponsored by TELUS (study time paid + exam cost) - expected to be obtained within 6 months of employment
  
  

Here's what you will be doing

• Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs)
• Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
• Identify and reproduce production impacting issues and coordinate fixes for customers
• Work closely with internal support teams to improve Google Cloud Platform products at a senior level
• Provide assistance and mentorship to users through public forums, third party and Google-owned

You’re the missing piece of the puzzle

Must have:

• Strong understanding of Linux system & Windows server administration
• Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
• Demonstrate comprehensive troubleshooting tactics
• Understanding and identify issues from reading product logs such as audit, system and error logs
• Ability to quickly learn and explain new complex technologies and subjects.
• Comfortable working in a CLI environment
• Build, run and manage containers
• Information security best practices
• Open to overnight shift flexibility - Compressed schedule (9am-9pm X 3 days per week)

Great to have:

• College diploma in Computer Science or 2 years of equivalent experience
• Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
• Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
• Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.) Familiarity with Monitoring & Security tools
• Experience with automation scripting
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
• Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
• Familiarity with SQL (any dialect)

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a Cloud System Administrator/Technical Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including Google Compute Engine and related services. Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also partner with engineers and product managers to improve the product and make our customers successful.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they're not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.