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As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary

Within the context of a dynamic client and family centred care model and in accordance with the established mission, vision, values and objectives of the organization, works under the general operational supervision of the Social Work Site Leader and receives work direction from Social Workers in a team based environment and provides social work support services during the admission and discharge of patients/clients. Duties include working with clients/families/facilities to access external resources, providing practical support to clients regarding benefits, housing, transportation, community resources, finances, escorting patients to appointments relevant to their admission/discharge in community, and acquiring and maintaining a supply of up to date information and applications on services/agencies/resources.

Skills

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to prioritize and organize work.
Ability to operate related equipment.

Education

Completion of a recognized Social Service Worker or Social Service Diploma Program or an equivalent combination of education, training and experience.

Duties

Collaborates with Social Work to follow- up on delegated tasks identified by the Social Worker in the psychosocial assessment Works closely with designated Social Worker(s) to provide follow psycho-social support during the admission and discharge of patients/clients, by methods such as providing relevant resource information, completing Release of Information and application form with patients/clients, and supporting patients to arrange transportation home when requested.



Assists patients/clients with applying to external resources concerning housing options, income, transportation, and community supports by providing contact, information, brochures and applications and ensuring client applications are completed and processed

Provides practical support to patients/clients by methods such as assisting clients with completing forms, writing letters, obtaining necessary consent for release of information, arranging transportation, applying for and mailing applications for benefits and providing clients with information regarding programs that they have applied to.

Acquires and maintains a supply of application forms for various services/agencies/resources as well as procuring and maintaining housing applications. Collects, organizes and maintains up to date information on federal, provincial and community resources/services and assists clients with access to this information.

Assists in the development of resource materials for patients/clients/families such as Home Health Services, Community Services, Financial Resources and Mental Health and Substance Abuse resources.

Participates in activities that facilitate patients/clients goal setting in an inter-professional and collaborative manner, and is able to effectively problem solve, and resolve conflict.

Completes required reports and maintains update patients/clients records on assistance provided and resources applied in accordance with established procedures for documentation and other organizational reporting purposes.

Provides work direction to college practicum students from Social Service Worker diploma programs.

Carries out responsibilities in accordance with health and safety requirements.

Performs other related duties as assigned.