About Us

Join the Magna Family!
Magna International is recognized by Forbes in their list for Canada’s Best Employers in 2023. Forbes recognizes companies that prioritize employee satisfaction, engagement, and overall workplace culture.

Magna technology travels millions of miles each day. Imagine how far a career here could take you.

Location: Maple Stamping Facility - 401 Caldari Road, Concord, ON, L4K 5P1

(Ability to reliably commute or plan to relocate before starting work is required)

Benefits

• Medical + Dental Care
• RRSP/DPSP/TFSA
• LTD and Life Insurance
• Employee + Family Assistance Program
• Onsite Parking
• Training Opportunities
• And more!

Role Summary

The Service Coordinator is responsible for supporting the production and shipment of service part orders.

Service Parts:

• Support Maple Service Requirements with respect to planning and shipping
• Validate integrity of Flow Router for all Service Parts
• Identify all service parts at Maple using pictures, cross referencing of customer production & service part numbers and in collaboration with Engineering.
• Establish the location of each part with clear references with ERP
• Determine minimum quantities required based on part history and current releases
• Forecast weekly requirements two weeks out at all times.
• Identity what parts do not have tooling available
• Coordinate with scheduling to run all parts with sufficient lead time to ensure 100% On Time Delivery
• Oversee that parts are inputted into the inventory system and system is accurate.

Service Parts Continued

• Cycle Count all Service Parts on a quarterly basis
• Repack and tag to support weekly releases.
• Accurately book weekly shipments using customer assigned logistics companies.
• Answer customer screens as to pull ahead confirmations
• Dispute service rating violations.
• View customer dealer claims web site for service part problems.
• Develop a good relationship with customer planners / analysts.

Other Tasks

• Uses knowledge of Maple Stamping’s Materials Department processes in order to provide back-up coverage and support to other Production Control roles.
• Continuously adhere to and apply the Magna Employee’s Charter, the Magna Corporate Constitution, and the Magna Operational Principles in all aspects of position and interaction with others.
• Effective use of Maple’s Escalation Process.
• Compliance to IATF customer requirements
• Attends all scheduled meetings and training.
• Understands and follows established rules, procedures and policies relating to position.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Other duties that may be assigned.

Key Qualifications/Requirements

• High school/GED or equivalent with previous experience in a manufacturing environment
• Computer functional for OEM Specific Container System; Microsoft Office and Epicor ERP is an asset
• Current valid counterbalance forklift / Reach forklift
• Knowledge of key Materials Department processes
• Familiar with working with service parts
• Working knowledge of the English language, both written and oral
• Experience with forklifts, high reach truck, band cutters, compacters, tape measures and banding machines.
• APICS Training is an Asset

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.