Salesforce Technical Admin

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers. With salesforce technology at the heart of these solutions, our Technical Admins play a key role in managing and evolving our world class CRM technology platform.

As a Technical Admin you will provide advice and guidance around technical design decisions on our SFDC.com platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration.

Key Responsibilities

• Work with members of the broader team to ensure the best solution is sought and implemented
• Design, document and create underlying data structures and flows
• Configure objects, fields, layouts etc in SFDC, ensuring alignment with requirements and existing security and structure.
• Contribute to new idea conception
• Contribute to requirement analysis and support development of appropriate user stories
• Translate functional requirements into conceptual and technical design documents
• Handover technical projects to support and governance
• Contribute to SFDC release and review updates
• Actively contribute to global governance functions and procedures.
• Provide escalated technical support to user cases – particularly post deployment

Experience & Qualifications

• 5+ years hands on experience with Salesforce, ideally with an administration role.
• Experience training and supporting nontechnical staff in the use of Salesforce
• Strong analytical and problem-solving skills, as well as troubleshooting expertise
• Excellent interpersonal and communication skills
• Ability to prioritize effectively and escalate issues as required
• Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
• Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
• Experience working with Agile development teams using SCRUM
• Strong ability to perform data cleansing and mass updates for users
• Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
• Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
• Knows how to embrace conflict to achieve a win/win outcome for all parties involved
• Knows how to use available resources to solve problems
• Thinks outside the square when overcoming problems
• Encourages and assists other team members to solve problems
• Analyse data and all other sources of information
• Probes for further information or greater understanding of a problem
• Makes rational judgments from the available information and analysis
• Produces workable solutions to a range of problems

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE
Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca