Hood Packaging Corporation, one of the largest manufacturers of flexible packaging for a variety of products is looking for a Customer Service Representative at their Calgary Plastics facility.

Responsibilities:

• Prepare costing for pricing purposes
• Receive customer orders, verify accuracy and input into the computer system for scheduling
• Coordinate customer orders with Sales staff and the master scheduler
• Compare customer request dates with dates assigned by the Master Scheduler for production, assist as needed with prioritizing existing orders to achieve production goals
• Receive customer complaints, clarify complaint/obtain pertinent information, input details into QAD database and distribute to QA and CS personnel
• Compare production progress against production schedule & shipping requirements
• Communicate variances in MFG schedule
• Process pre-shippers, trace shipments, review shipping documents and price for accuracy prior to processing invoice, generate invoice and distribute.
• Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers
• Monitor and update inventory levels and production status
• Monitor aged inventory, bill or ship accordingly to reduce or maintain lower working capital
• Track, forecast, plan customer inventory requirements to required inventory levels with production, prepare and process manufacturing orders based on anticipated customer requirements
• Applies for and edits master customer information and numbers using an MRP system, MS Sharepoint and related systems and checks for accuracy.

Skills

• Excellent verbal and written communication
• Excellent telephone skills
• Ability to interact effectively, courteously, and diplomatically with all types of customers, both internal and external
• Excellent computer skills
• Excellent MS Office software skills, especially Outlook and Excel

Ability to make sound decisions and correctly set priorities (in adverse conditions) for successful completion of daily responsibilities.

Education & Experience

• High School Diploma or GED with 3 years customer service experience in a manufacturing environment or 2 Yr. Post-Secondary Degree/Diploma in a related field with 1-2 years customer service experience in a manufacturing environment