Job Description

We are looking to hire a Product Manager who will be a key member of our Product team. This role will join our SchoolMessenger line of business at West. SchoolMessenger is the most trusted platform for school community engagement, serving over half of the schools in the US and Canada. Connecting schools and parents through communication technologies, SchoolMessenger helps to make a positive impact on education and student success. Click here to learn more about our products: https://www.schoolmessenger.com/

Responsible for a variety of activities in planning, developing and coordinating the marketing efforts for assigned products during all stages of the product lifecycle; manage vendor relationships and updates to all vendor documentation in a timely and accurate manner; define and implement processes to support product offers from implementation to billing; communicate product needs and direction to the product development team; manage new releases and upgrades, including communication internally and externally; continually evaluate and improve product offers bases on sales needs and customer requests; assist in creating internal training to support new releases while adhering to policies and procedure

What You’ll Do:

• Work with business units and development to define product offerings and requirements
• Communicate product needs and direction to the product development team
• Work with Marketing Department to create product collateral and presentations to support sales efforts and to meet established business goals
• Continually evaluate and improve product offers based on sales needs and customer requests
• Establish and maintain a professional relationship with various vendors
• Responsible for assistance in and at times creation of quarterly product roadmap updates and deliver to cross-functional teams
• May be required to write a Business Requirements Document to justify any major development efforts related to product line supported
• Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
• Prepare reports, material and documentation as requested
• May update project plan
• Create and maintain organized project files
• Provide project lead with status reports throughout assigned projects detailing project status and timeline
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Provide customer service that exceeds customer expectations
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

Applicant for this job will be expected to meet the following minimum qualifications:

Education

• Bachelor's degree from an accredited college or university with major course work in marketing, business administration, or a related field is required.
  • Equivalent work experience in a similar position may be substituted for educational requirements.

What Experiences You Bring:

• Minimum two years of software marketing and/or product management experience required Based on area of assignment the following may be preferred:
  • Sales experience with conferencing products
• Minimum 2 years' experience working with Collaboration, Webcasting, Video applications
• Minimum 1 year experience in digital media (streaming video, social media, mobile apps)
• Intermediate knowledge of MS Word, Excel, and Power Point required.

Compensation:

• Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, Registered Retirement Savings Plan (RRSP) with company match), and several that go above and beyond (tuition reimbursement, access to a robust library of personal and professional training resources, employee discounts, and insurances such as pet, auto and home). Apply today and be a part of Innovative Technology- When it Matters Most!

All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.

Job Snapshot

• Employee Type:
  

  Full-Time
• Location:
  

  Winnipeg
• Job Type:
  

  Other
• Date Posted:
  

  5/14/2023
• Job ID:
  

  213373