REPORTING STRUCTURE:
Position Title: Key Holder • Reports to: Store Manager • Supervises: Supervises associates when assigned as manager on duty

QUALIFICATIONS:

• Preferably an existing sales associate that aspires for management role
• Ability to foster a customer focused selling culture
• Demonstrated results (selling and operational)
• Available for varied weekly shifts including weekend, closing and peak shifts

•Ability to provide in the moment coaching to associates

ROLES AND RESPONSIBILITIES:
Supports delivering sales plan through effective execution of store and operational tasks.

Building High Performing Teams:

• Participates in the hiring process by screening and scheduling interviews for candidates
• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Coach and reward in the moment to maximize selling potential of associates
• Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
• Support onboarding and continued training of sales associates

Selling Effectiveness:

• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure associates consistently execute to the selling model
• Display knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer e-mail
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per province specific guidelines)

Telling The Brand Story:

• Support replenishment activities that keep the store full and abundant
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
• Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
• Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Responsible for communicating any issues during opening/closing shifts to the store manager
• Maintain policies and procedures
• Lead operational teams*
• Incorporate Asset Protection and safety messages into daily operations

Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Job Type: Part-time
Part-time hours: 25 per week

Salary: From $19.00 per hour

Benefits:

• Employee assistance program
• Extended health care
• Store discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Retail management: 1 year (preferred)

Work Location: In person

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