Field Service Technician

Charlottetown, PEI

Introduction

We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Responsibilities

§ Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.

§ Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

§ Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

§ Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.

§ Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.

§ Promote company growth through identifying sales opportunities and recommending products/services to Customers.

§ Communicate promptly and efficiently with Customers providing informative status updates.

§ Be a positive ambassador for the company at Customer sites.

§ This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

Requirements

§ High school diploma or GED with 2+ years of relevant experience required.

§ Valid driver’s license is required.

§ Ability to work flexible hours and travel locally as required.

§ Strong technical, organizational, problem-solving and troubleshooting skills.

§ Excellent verbal and written communication skills.

§ Experience with navigating a computer and exposure to Microsoft Office programs.

§ Comfortable working independently without supervision.

§ Flexibility to handle multiple, changing priorities.

§ Willingness to work in a hospital setting that may include visibility to emergency trauma.

§ Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.

§ Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.

§ Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.

§ Walking and standing for extended periods of time.

§ Working in confined spaces and under variable temperatures

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Job Types: Full-time, Permanent

Salary: $60,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Prince Edward Island: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospital Equipment servicing: 1 year (preferred)
• medical device technician: 1 year (preferred)

Work Location: In person

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