Bilingual Customer Care Professional

What will you be doing?

The 360insights Bilingual Customer Care Professional offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles:

• Unbelievable experience for our clients
• Unbelievable place to work for our team
• Make a difference in the world

The Bilingual Customer Care Professional is an important role at 360insights – you are the public face of some of the highest-profile brands in the world, our clients. You thrive in fast paced environments, with an ability to multitask in many applications at once. You have excellent communication and writing skills. You understand the importance of initiative, integrity, and reliability - because you value the trust of your team. And most importantly, you provide an unbelievable customer service experience for our clients and customers because you love helping people.

What you will be doing:

Provide world-class customer service for our clients through:

• Inbound phone calls
• Email support boxes and portals
• Live chat

Learn and navigate the 360insights solution in order to provide answers to customer inquiries

Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:

• Capturing classification data on each interaction
• Providing regular anecdotal and data-based feedback through the team
• Identifying issues early and offering suggestions for solution
• Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
• Stay abreast of client product, service and policy changes
• Undertake recurrent training and personal growth to advance your career through:
• Self-study and guided study within 360 systems
• Feedback from the Quality Assurance team through the 360 REACH program
• Consultation with other team members to enhance skill set
• Support continuity of Client Care service between the hours of:
• 08:30-21:00 ET - Monday to Friday
• 09:00-17:30 ET - Saturday

Hourly Wage of $18.90

What will make you a success? You’ve got this!

• Proven excellent communication skills – written and verbal. *(English) and (French)*
• A customer first mentality and deep understanding of customer service
• Strong working knowledge of Microsoft Office products (with emphasis on Excel and Word)
• Proven organizational and follow-up skills (including prioritization)
• Ability to multitask with multiple applications in a fast-paced environment
• Ability to key at least 30-35 words per minute
• Sense of fun
• Strong, confident interpersonal skills to resolve situations involving conflict, stress, and/or uncertainty
• Demonstrated ability to provide valuable feedback and solution options based on that feedback
• Background in a software company, or has a natural comfort with software applications an asset
• Microsoft Office Certification an asset

Why 360?

· Benefits on day 1

· Bonus plan

· Employee stock options

· Retirement Savings

· Global Family Leave policies

· Tuition reimbursement

· Flexible vacation policies

· Remote, hybrid, or in-office options

· Employee recognition platform

· Career growth opportunities

· Mentorship program

· Employee led clubs

Our VALUES allow us to stand out! Explore our website and check it out:

360insights is making a difference in the world | Incentive Management

Job Type: Full-time

Salary: $18.80-$18.90 per hour

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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